Our Customer Service team is here to help you during each step of the certification process.
Before reviewing audit statuses, you should:
Understanding the status clarifies who owns the next step and how responsibility shifts throughout the audit lifecycle.
| Audit Status | What Happens
| Responsible Role |
| Abandon | The Certification Body or the Customer has decided not to proceed with the associated audit registration, and no refund is required. | Certification Body (administered by the CB with SQFI oversight) |
| Admin Hold | This status is used when registration payment has been applied to an incorrect invoice or a payment was moved from an invoice that was once marked PAID, needing to be placed on hold until the associated invoice has been PAID | SQFI Customer Service and Accounting |
| Cancelled | The customer/CB has decided not to move forward with the SQFI audit, resulting in the registration being cancelled and a refund being issued | SQFI Customer Service and Certification Body |
| Pending Payment | SQFI is awaiting registration payment. | Site or Certification Body Billing Contact |
| Pending | Registration has been paid and is awaiting the start of the audit. | Audit Coordinator (Certification Body) |
| Auditor Review | The assigned auditor must approve or reject the audit assignment. | Auditor (Certification Body) |
| In-Progress | The audit has officially begun. | Auditor (Certification Body) |
| Technical Reviewer Selection | Awaiting assignment of a Technical Reviewer. | Audit Coordinator (Certification Body) |
| Review Pending | The Technical Reviewer has begun reviewing the audit report. | Technical Reviewer (Certification Body) |
| Corrective Action Pending | The site is addressing corrective actions issued during the audit. | Site Primary Contact |
| Corrective Action Review | Corrective actions are under review by the Auditor and/or Technical Reviewer. | Auditor (Certification Body) and/or Technical Reviewer (Certification Body) |
| Certification Pending | The final review is being completed before the certification decision. | Certification Manager (Certification Body) |
| Finished | Certification has been completed, and the audit report has been issued. | Certification Manager (Certification Body) |
| Tech Expert Review | Awaiting approval from SQF Compliance for technical expert involvement. | SQFI Compliance |
| Expired | A previously completed certification has passed its certification expiration date | CMX Automation |
| Pending Sub-Site Selection | During registration for the Multi-Site audit, the Certification Body must choose all of the sub-sites that will be included as part of this audit | Certification Body |
Q: Are there any roles that are required to handle multiple steps in the process?
A: Yes, some roles. i.e., Auditors, will be responsible for ownership of the audit at different times to complete their tasks. Also, Certification Managers can assume any role and complete the required tasks.
Q: How many roles can a single person have?
A: Each account has a singular role, but in some cases, a person may have multiple accounts due to the multiple positions they assume within their organization, for example, an auditor who is also a Technical Reviewer or an auditor who is also an Audit Coordinator.
How do new customers get started in the SQF Assessment Database?
How do previously certified customers access the SQF Assessment Database?
How do I register my Site in the SQF Assessment Database for an Audit?
How do I update my registration in the SQFI Assessment Database?
How do I enter corporate information in the SQF Assessment Database?