How do I complete my corrective actions in the SQF Assessment Database?

Prerequisites

• Access to the SQF Assessment Database with your user login.
• An audit was completed, and non-conformances were issued.
• Primary Site contact status
• Corrective action plans and supporting evidence are available to upload.

Steps

A) Access your audit findings

1. Log in at https://sqfi.compliancemetrix.com.

B) Enter corrective actions

1. Go to Action Items
2. Reassign all CAPS to yourself.
3. Open the CAP, then select edit before completing the fields.
4. In the corrective action field, describe the action your site has taken to address the finding.
5. Upload supporting evidence (documents, photos, logs, etc.).

C) Submit to your Certification Body

1. After entering all corrective actions, select SUBMIT.
2. Your Certification Body will review the corrective actions and evidence that you have provided.
3. If additional information is required, the CB will return the item for revision.

Result

Your corrective actions are recorded and submitted to your Certification Body. Once accepted, the audit can proceed toward certification decision and closure.

Troubleshooting

• Cannot see audit findings: Ensure you are opening the correct audit record.

• Upload will not complete: Confirm the file type and size meet system requirements (PDF, JPG, DOCX, under size limits).

• Submitted corrective actions are not showing: Refresh the page or log out and back in.

• Deadline approaching: Contact your Certification Body immediately if you cannot complete actions within the set timeline.

FAQs

Who reviews my corrective actions?
Your Certification Body reviews all corrective actions and determines if they are acceptable.

How much time do I have to complete corrective actions?
Timeframes are set by SQFI requirements and your CB, typically within 30 days of the audit.

Can I revise a corrective action after it has been submitted?
Yes, if your Certification Body requests revisions, the finding will be returned for updates.

Do I need to submit corrective actions if no non-conformances were found?
No. Corrective actions are only required if non-conformances are issued.