Our Customer Service team is here to help you during each step of the certification process.

The audit has been closed, and the site’s certification status is updated in the SQF Assessment Database. A certificate is issued with the entered details, valid for one year.
• Cannot approve corrective actions: Ensure Verification of Closeout and Close-Out Date fields are completed.
• Certification decision options not visible: Confirm you are logged in as a Certification Manager.
• SUBMIT button disabled: Verify that all required certification fields are filled in.
• Wrong certification decision selected: Edit before submission; once submitted, contact SQFI for corrections.
Who can finalize the certification decision?
Only Certification Managers with the correct access can finalize audit certification.
How long is certification valid?
Certification is valid for one year from the Certification Issue Date.
Can a certification decision be reversed?
If submitted incorrectly, contact SQFI Support immediately to request correction.
What happens if corrective actions are not approved?
The audit cannot proceed to certification until all corrective actions are addressed and approved.