Compliance and Integrity

SQF sites who have been withdrawn cannot re-enter the SQF program for a 12-month period. To view a list of sites that have been withdrawn in the past 12 months and for more information regarding our withdrawn policy click here.

Each withdrawn certificate will be posted for a twelve-month period and include the site name, city, state, and country along with the month and year of the withdrawal.  The list will be updated monthly.

For more information or clarification regarding the changes to this requirement please contact SQFI at info@sqfi.com.

SQFI provides a database of all SQF certified sites that hold a current SQF certificate. Any site that is suspended or withdrawn from the program, or a site that fails to renew their registration with SQFI, will be removed from this listing.

The SQF certified site is required to notify both SQFI and the designated certification body, within twenty-four (24) hours, in writing at foodsafetycrisis@sqfi.com when there is a food safety event at the facility that requires public notification, such as a Class I or Class II recall (US), or the receipt of a regulatory warning letter. The CIP tracks all recalls for SQF and non-SQF certified sites and provides an annual summary to SQF stakeholders outlining the total number and top categories of those recalls.

The SQF licensed certification bodies (CBs) are monitored by SQFI to ensure compliance with the SQF Code, CB Criteria and International Organization for Standardization (ISO) 17065. Accreditation assessment results are reviewed and supplier surveys are issued to identify the strengths and opportunities for improvement. SQFI provides each CB with a biannual report that summarizes the feedback and results of the CB activity. The report provides a summary of audit information, auditor performance, SQF certified site recalls, and rating and scores from the SQF Supplier Survey.

This survey is designed for the SQF certified supplier who has recently completed an SQF audit and wants to provide feedback on the supplier audit experience and the performance of the SQF auditor.

The survey is designed to allow the SQF buyer to provide us their experience working with SQF audit report and certified supplier.

All comments or feedback concerning a particular area of the SQF Program, including SQF licensed certification bodies, SQF licensed training centers, SQF registered auditors, SQF registered consultants and/or SQF certified site should be submitted to SQFI by email.

Please send an email to compliance@sqfi.com with any feedback, comments or concerns. We also welcome feedback regarding any webinars or events we have.

Formal complaints will be handled by the SQF compliance committee as outlined in the SQF complaint procedure. Related personnel will be contacted based on the nature of the complaint.

THE PROCESS FOR COMPLAINTS IS AS FOLLOWS:

1. 1. Complaint made to compliance@sqfi.com
   2. Complaint is directed to the individual/Certification Body to provide an opportunity to respond
   3. Once all necessary information is received, the complaint is processed with the SQF Technical Team to provide feedback given the evidence presented
   4. SQF Technical Team makes final decision within two weeks from receiving all necessary information
   5. The individual filing the complaint is notified of the final decision and the case is closed

For further information regarding the SQF compliance and integrity program, please contact:

Tammie Van Buren, SQFI Compliance Manager
Email: tvanburen@sqfi.com